Crisis Management

It can take years to secure a good reputation but often only a matter of minutes to lose your ‘good name’. That’s why it’s vital for organisations of all sizes to be able to respond quickly and effectively to unforeseen and potentially damaging developments.

Our comprehensive crisis management service will provide with you the tools and disciplines needed to cope with an emergency and mitigate its impact on your organisation’s reputation.

We can advise you about all aspects of crisis management. This would involve the development of a bespoke crisis management manual indicating specific procedures, contingency planning, scenario rehearsal, media contact and internal communications. We can help you to learn when and when not to respond to negative publicity, what to say and how to say it, in order to protect your brand when things go wrong.

In addition to our crisis management programme, our specialist digital PR team, Flagship Digital, offers a digital crisis PR service, specifically designed to help you to react to negative publicity online. This service can help you to limit damage to your brand’s reputation quickly in the fast-moving digital world.

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Pressure Chamber

  • 5 tips for making the most of (or surviving) an industry conference

    Last week I had the pleasure of visiting Abu Dhabi to attend the Institute of Travel and Tourism annual conference.  It was my first visit to the Emirate and apart from being overwhelmed by the heat, I was struck by the sheer scale of the development of the area. Abu Dhabi is less high rise

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  • Likes don’t save lives… or do they?

    Likes don’t save lives. At least, that’s the message emanating loud and clear from Unicef’s latest online campaign, which castigates the ‘slacktivists’ who aren’t as generous with their money as they are with clicking the ‘Like’ button on Facebook pages.  The campaign even includes a rather moving video featuring a ten year-old orphan who directly

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  • Why we should support paywalls

    Working in PR, we are very aware that the world of newspapers, both online and in print, is changing. In a constant battle to remain at the forefront of breaking news and information, newspapers have had to offer their content online in competition with traditional broadcast media and the ever-evolving world of social media and

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  • The beauty of Twitter

    Twitter has long played a part in our PR campaigns for clients, but today I spotted two stories about Twitter showing how imbedded this social media channel now is in our news reporting. The first story related to Maryam Nawaz Sharif, the daughter of the new Pakistani Prime Minister, who has been credited with increasing

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  • Brand spanking novelty: shining through a hectic crowd

    PR has for years been linked to branding – often for our involvement in building a brand’s credibility or even just protecting it. Now, as agencies (including that of yours truly) begin to offer more integrated communications packages, brand is at the absolute forefront of our minds. Watching a brilliant adaption of Mark Haddon’s A

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